Your device may be broken. The repair experience does not have to be.
Reserve a time that fits your life, get an estimate before you arrive, and skip the waiting-room shuffle.
Repair shops have worked the same way for years. We think it is time for an upgrade.
You call to ask how much a repair costs. They avoid giving you an answer, tell you to bring the device into the lobby, and wait until you are standing at the counter to explain your options. That is not how we do things.
At You Broke It, our goal is to give you an estimate before you even show up. We will ask a few questions, explain the repair options available, and give you the information you need to decide what makes sense for you.
Sometimes the best option is a repair. Sometimes there may be another solution. Either way, we want you to understand the cost, the benefits, and your choices before making a decision.
No mystery pricing. No unnecessary trip to the lobby. No pressure while someone guards the exit.
A repair appointment built around your life
With Priority Concierge Repair, you can reserve a time that actually fits your schedule — morning, lunchtime, evening, or somewhere between errands, work, and wondering why your phone chose today to fall apart. Your appointment gives you dedicated time with our team, less waiting, and a smoother experience from the first conversation to the completed repair.
Priority Concierge Appointments
Booking ahead is the best way to guarantee personalized service at a time that works for you.
Walk-In Service
Walk-ins are welcome during lobby hours. Scheduled appointments receive priority, so booking ahead is the fastest way in.
Book your appointment
Booking an appointment is the best way to guarantee personalized service at a time that works for you.
Why book an appointment?
- Get an estimate before you arrive
- Understand your repair options before deciding
- Skip the awkward waiting-room shuffle
- Pick a time that works for your schedule
- Dedicated attention from a repair expert
- Come before work, after work, or between errands
- Less time waiting, more time using your device
We are building a different kind of repair shop.
One that respects your time, gives you honest information, and helps you decide — without dragging you to a sales counter first.
Call (207) 877-7780