Virus & Malware Removal in Waterville, ME — From $79

Most people find out they have malware the annoying way: the browser opens pages nobody asked for, the fan runs constantly, or a full-screen warning claims your computer is infected and tells you to call a support number. That warning is itself the scam — real Microsoft and Apple alerts never ask you to phone anyone.

We deal with this every week. Bring the computer to our Waterville shop and we will find what is actually running, remove it, undo the settings it changed, and tell you plainly how it got in. You keep your documents, photos, and email — wiping the machine is a last resort, not our first move.

What we clean up

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Adware & pop-ups

Ads on top of every page, new tabs opening on their own, and toolbars you never installed.

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Browser hijackers

Search engine and homepage changed without permission, links redirecting to the wrong site.

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Fake support scams

Full-screen "your computer is infected, call this number" lockouts. We remove it — and if you already called them, we check what they left behind.

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Ransomware

Files renamed or locked with a ransom note. Bring it in powered off and do not pay first — talk to us.

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Spyware & keyloggers

Software quietly recording what you type or watching your session, often bundled with a "free" download.

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Slowdowns & crashes

Crypto-miners and junk startup programs eating your CPU. We clean it and tune the machine while it is here.

Virus removal pricing

Virus & Malware Removal

From $79

starting

— Windows PC and Apple Mac
— Full scan, manual removal, and cleanup of what it changed
— Your files, photos and email left intact
— Startup and browser settings put back to normal
— Honest upfront quote before any work begins

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What to do right now

If you are looking at a fake warning, do not call the number on the screen. Close the browser — hold the power button if you have to — and disconnect from the internet.

If you think card or banking details were entered, or you gave someone remote access, change those passwords from a different device and call your bank before you do anything else. Then bring the computer to us powered off. The sooner we see it, the less there is to undo.

Virus removal — common questions

Will I lose my files?

Almost never. Our goal is always to clean the machine with your documents, photos, and email intact. Wiping and reinstalling is a last resort, and we would talk it through with you before doing it.

How much does virus removal cost?

Virus and malware removal starts at $79. We give you an honest upfront quote before any work starts — no surprises when you pick it up.

How long does it take?

It depends on how deep the infection goes. Many machines are ready the next day; a badly infected computer can take longer because scans take time to run. We will tell you what to expect when you drop it off.

I got a pop-up saying to call Microsoft. Is that real?

No. Microsoft and Apple do not put a phone number on a warning screen and ask you to call. That message is the scam. Close the browser and bring the computer in — do not call the number.

I already let someone remote into my computer. What now?

Disconnect it from the internet and bring it in. Change your important passwords from a different device, and call your bank if any payment details were shared. We will check what was installed or changed while they had access.

Can you remove a virus from a Mac?

Yes. Macs are not immune — adware and browser hijackers are common on macOS. We handle both Windows and Mac.

Do you have to be local?

For virus removal we recommend bringing it into our Waterville shop, but we do accept mail-in computers from anywhere in the U.S. if you are not nearby. Call (207) 877-7780 and we will point you the right way.

Computer acting possessed? Bring it in.

Virus and malware removal from $79 at our Waterville shop. Walk in Monday–Friday, 11 AM–5 PM, or call (207) 877-7780.

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